Delivery Policy

Effective Date: 21 July 2026

At Axon Corporation Pty Ltd, we are committed to delivering your order promptly and safely throughout Australia. This Delivery Policy outlines how we process, dispatch and deliver your purchases.

1. Order Processing

• Orders are generally processed within 1–2 business days after payment has been received and confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotional events or unforeseen circumstances, processing times may be longer.

2. Delivery Services

We use reputable Australian freight and courier companies, including parcel and pallet carriers, depending on the size, weight and destination of your order.

Delivery methods may include:

• Standard Parcel Delivery
• Express Delivery (where available)
• Pallet Freight
• Tailgate Delivery (if required)
• Commercial Freight Services

The carrier will be selected based on the most suitable service for your order.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

These delivery estimates are provided as a guide only and are not guaranteed.

4. Freight Charges

Shipping costs are calculated at checkout based on:

• Delivery location
• Product size and weight
• Freight method
• Residential or commercial address
• Additional delivery services (if applicable)

Additional freight charges may apply for:

• Remote locations
• Tailgate delivery
• Re-delivery requests
• Incorrect delivery information
• Failed delivery attempts

If additional freight charges apply after your order is placed, we will contact you before dispatch.

5. Large and Pallet Deliveries

Some products, including large rolls of hessian fabric, bulk sandbags, geotextiles and pallet quantities, are delivered by freight.

For pallet deliveries:

• A forklift may be required to unload the pallet safely.
• If no forklift is available, a tailgate delivery service may be required and may incur an additional charge.
• Customers are responsible for ensuring suitable site access for delivery vehicles.

If delivery cannot be completed due to inaccessible premises or unavailable unloading facilities, additional freight charges may apply.

6. Authority to Leave

Where available, customers may request an Authority to Leave (ATL).

If ATL is selected:

• The parcel will be left at the nominated location.
• Responsibility for the goods transfers to the customer once the delivery has been completed.
• Axon Corporation Pty Ltd is not responsible for loss, theft or damage occurring after delivery.

Some carriers or large freight deliveries may require a signature regardless of ATL requests.

7. Delivery Address

Customers are responsible for providing accurate delivery information.

Please ensure:

• Street address is correct
• Contact phone number is current
• Business name is included where applicable
• Delivery instructions are accurate

We are unable to accept responsibility for delays or additional charges resulting from incorrect delivery details.

8. Delivery Delays

While we endeavor to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Industrial action
• Carrier delays
• Port congestion
• Public holidays
• Supply chain disruptions

Where practical, we will keep customers informed of significant delays.

9. Lost or Damaged Deliveries

If your order arrives damaged or appears to be missing:

• Notify us within 48 hours of delivery.
• Retain all packaging and products.
• Provide photographs of any damage where possible.

We will work with the freight carrier to investigate and resolve the issue in accordance with Australian Consumer Law.

10. Delivery Acceptance

Please inspect your order upon delivery.

If you believe the wrong products have been supplied or your order has been damaged during transit, please contact us as soon as reasonably possible.

11. Australian Consumer Law

Nothing in this Delivery Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).

Where goods are faulty, damaged, not as described or fail to meet consumer guarantees under the ACL, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

12. Contact Us

Axon Corporation Pty Ltd

Email: sales@axoncorporation.com.au
Phone: 0481952886
Website: www.axoncorporation.com.au

If you have any questions regarding shipping or delivery, please contact our customer service team before placing your order.