Refund policy
Return & Refund Policy
At Axon Corporation Pty Ltd, customer satisfaction is important to us. We offer refunds, replacements, or exchanges where products are damaged, incorrect, or supplied in error.
Faulty or Incorrect Products
If you receive a product that is damaged, defective, or not as described, please contact us within 7 days of receiving your order. We may request photographs or other information to assess the issue.
Where required under the Australian Consumer Law (ACL), you may be entitled to a repair, replacement, refund, or other remedy.
Returns
- Returns must be authorized by Axon Corporation Pty Ltd before being sent back.
- Products should be returned in their original condition and packaging where possible.
- Return shipping costs may apply unless the return is due to our error or a product fault covered by Australian Consumer Law.
Refunds
Approved refunds will be processed to the original payment method within 5–10 business days after the returned goods have been received and inspected.
Contact Us
For all return and refund enquiries, please contact us:
Axon Corporation Pty Ltd
Email: sales@axoncorporation.com.au
Phone: 0481952886
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.