Refund policy

Return & Refund Policy

 

Axon Corporation Pty Ltd

 

At Axon Corporation Pty Ltd, we are committed to delivering high-quality, sustainable alternatives to plastic products, including hessian, jute, and other eco-friendly materials. We value your satisfaction and want you to be completely confident in your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds in line with Australian Consumer Law (ACL).


1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.


2. Eligibility for Returns

You may return products within 30 days from the date of delivery for a refund or exchange, provided that:

The item is unused, unwashed, and in its original packaging.

Proof of purchase (invoice, receipt, or order confirmation) is provided.

The product is not custom-made, printed, or altered to specific requirements.


3. Non-Returnable Items

We cannot accept returns or refunds for:

Custom orders or items produced to customer specifications (unless defective).

Used, damaged, or modified products.

Clearance, sale, or sample items clearly marked as non-returnable.


4. Damaged or Faulty Products

If a product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Include your order number, photos of the issue, and a brief explanation.
Once reviewed and approved, we will provide a replacement, exchange, or full refund, including return shipping costs.


5. Return Process

To request a return or refund:

1. Email ceo@axoncorporation.com.au with your order number and reason for return.
2. Our customer service team will provide instructions for returning the goods.
3. Send the item back in its original condition and packaging.
4. Once received and inspected, we will notify you of the outcome within 5–7 business days.
5. Approved refunds will be issued to the original method of payment within 7–10 business days.


6. Shipping and Return Costs

Customers are responsible for return shipping costs, unless the product is faulty, damaged, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable courier or postal service, as Axon Corporation Pty Ltd is not liable for parcels lost in transit.


7. Exchanges

Exchanges may be requested within 30 days of delivery, subject to product availability.
Please contact us before sending back your item to confirm stock and replacement details.


8. Contact Details

For all return and refund enquiries, please contact:
Axon Corporation Pty Ltd
Email: ceo@axoncorporation.com.au
Website: www.axoncorporation.com.au

9. Policy Updates

Axon Corporation Pty Ltd reserves the right to amend or update this Return & Refund Policy at any time to comply with changes in law or company policy. The most recent version will always be available on our website.